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We
want you to be happy with the products that you purchase from Blue Marble Accents. Please call or email us within 30 days of your ship date and we
will discuss the situation and the available options.
If the return is due to an error we made we will make the
corrections needed. If it is a defective item, we will replace the item
or refer you directly to the manufacturer who will take care of the
problem.
If it is simply an item you don't want, it will be your
responsibility to return the item at your cost for a refund or exchange.
However, you must first have authorization - please contact us by
email at returns@bluemarbleaccents.com .
Please note for non-defective merchandise there will be a 15%
re-stocking fee unless otherwise specified. The items must be returned
in the original packaging unaltered and/or tampered with and in
resalable condition. All requests must be made within 30 days of
receipt of merchandise. Any and all damages not reported prior to
requesting authorization for a return will be the purchaser's
responsibility and may be subtracted from the total refund amount.
Please ship the authorized item(s) with proper packaging to ensure the
integrity of the items enclosed. Blue Marble Accents is not liable for any damages and/or losses in
transit to our warehouse.
Please include a detailed summary inside the package or copy of
email correspondence regarding the authorization, to include invoice
number and reason for return.
Email: returns@bluemarbleaccents.com
Phone: 801-785-9091
Please understand that our return process is a bit more rigid than
the big discount stores. We work hard to offer and deliver quality
products and expect that our customers will work with us to resolve
problems in a manner that is fair to both of us. If you need the
ability to return a product simply because you didn't like it or decided
it's not what you wanted, you may want to purchase at retail stores.
contact: customerservice@bluemarbleaccents.com
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